While many organizations are continuously focus on improving their outsourcing capabilities, they still struggle to get the business results they desire from their outsourcing engagements. It usually takes 12 – 18 months to create a matured supplier governance function within any organization. When organizations realize the need to set up a vendor management or governance function they lack the experience nor have time to build this capability from scratch within their own organization. While they are open to spend on critical or complex services contracts, they do have concerns to put similar efforts on less strategic or simple contracts in long run.
Managed governance services is a solution to get people, process and technology to build an effective governance team within 12 – 18 weeks. This solution also provide benefits like,
The most important thing to remember is that in any managed governance services environment the client continues to be responsible for supplier relationship, decision making and approvals; the vendor helps with day to day activities, data crunching and reporting which otherwise often get ignored.
The coordination for governance manager services organizes operations, compliance and risk and is even more critical in today’s changing and challenging business environment. The ability to leverage reports, do analysis, provide insights and create actions is where these relationships/contracts need to be. The combination of these things delivers results, while mitigating value leakage in ITO, BPO, captives or shared service delivery models. Do it yourself with tools, or hire it out, put please just do it!